Capital One Strategy Consulting
Capital One Strategy Consulting

My Rotation

I worked with Capital One Digital Partnerships, a team dedicated to creating innovative partnerships with tech companies. I was a part of the core team that launched Uber's first-ever in-app loyalty offer for Capital One credit card customers - take nine rides, get one free! We ultimately delivered a unique and rewarding experience for millions of users.
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My Role

From Strategy to Launch

During my rotation, I was able to take the problem-solving skills I developed in the Strategy Group and apply them to a dynamic role which focused on a project from strategy to launch. One of my major workstreams was talking directly to customers to get their input on the loyalty offer and Uber user experience. From this, I drew insights that shaped the design and flow of the experience that customers see in their Uber app. I also worked with our customer service team to create a guide to help our agents solve issues that users may encounter with the offer.

My Experience

Serving the Customer

My rotation gave me a newfound sense of connection to and understanding of the people that our company is dedicated to serving — our customers. Additionally, I gained experience launching a new product at scale. Seeing my team’s work go live at the launch was insanely cool.